99ld Privacy Policy

99ld ("we", "us", or "platform") provides a safe and trusted online gaming service for players in Bangladesh. This privacy policy sets out how we collect, store, use, and protect your personal information.

When you visit the website https://99ld.cam, complete registration, or use any of our services, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

This policy has been prepared in accordance with applicable laws and regulations of Bangladesh and reflects 99ld's deep commitment to protecting user data. We believe that transparency about data is the foundation of trust.

During registration and use of 99ld's services, we may collect various types of information. The detailed categories are listed below:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (for KYC verification)
• Current address
• Chosen username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account details (for transaction processing only)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Site usage logs and click data
• Login time and location (geographic, if permission is granted)

2.4 Gaming Activity Information

• Play history and betting details
• Win and loss records
• Bonus usage history
• Time spent on the platform

99ld uses your information only for specific, lawful, and transparent purposes. We process your information for the following reasons:

3.1 Account Management

Your information is used to create and verify your account, ensure login security, and manage your profile. All KYC processes, including age verification (confirming 21+), rely on this information.

3.2 Payment Processing

Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.

3.3 Customer Support

Your account and transaction information is used to provide our 24/7 Bengali live chat support, so that issues can be resolved quickly.

3.4 Security and Fraud Prevention

Technical information is used to maintain account security, detect fraud, and prevent unauthorized access. Your information is kept secure through SSL encryption and advanced security measures.

3.5 Responsible Gaming

Your information is used to monitor gaming activity, identify signs of excessive gaming, and provide support when needed. For more details, visit our Responsible Gaming page.

3.6 Platform Development

Analytical data is used to improve the user experience, resolve technical issues, and launch new services.

4.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a specific period due to legal obligations, dispute resolution, or fraud prevention needs. Financial transaction records are retained in accordance with applicable regulations.

4.2 Security Measures

99ld uses industry-standard security technology to protect your information:

• SSL/TLS encryption — all data transfers are completed over secure channels
• Password hashing — passwords are never stored in plain text
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Strict access controls — only authorized staff can access data

4.3 Response to a Data Breach

In the event of a data breach, we will notify affected users and the relevant authorities as quickly as possible. Immediate steps will be taken to minimize harm and measures will be put in place to prevent recurrence.

99ld does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Providers

Necessary information is shared with bKash, Nagad, Rocket, and Upay to process transactions. This information is used solely to complete the relevant transaction, and these providers follow their own privacy policies.

5.2 Game Software Providers

Our game providers — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — may process gameplay data. This information is used solely to provide gaming services.

5.3 Legal Obligations

Information may be provided to relevant authorities in cases of court orders, lawful investigations, or legal requirements. In such cases, only the information legally required will be disclosed.

5.4 Technology Service Providers

Information may be shared with selected technology partners for website hosting, analytics, and customer support technology. These partners are required to meet the same data protection standards as we do.

99ld uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and process payments. Disabling these cookies may cause some parts of the site to stop working correctly.

6.2 Functional Cookies

These cookies are used to remember your preferences and provide a personalized experience, such as language preferences and login details.

6.3 Analytics Cookies

Analytics cookies are used to understand which parts of the site are most used and to improve the platform's performance. This information is processed in anonymous form.

6.4 Cookie Controls

You can control or delete most cookies by changing your browser settings. However, disabling essential cookies may disrupt some services on the platform.

99ld believes that every user should have proper control over their own information. You have the following rights on our platform:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
• Right to Object to Processing: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can request your information in a structured, commonly readable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise these rights, contact our support team via live chat or by email at: [email protected]. We are committed to responding to your requests promptly.

99ld strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only.

Age verification is mandatory during the registration process. If we suspect that a minor has registered, we will immediately close that account and delete any information collected.

If a parent or legal guardian believes their child has unknowingly provided information, please contact [email protected]. We will take action immediately.

99ld's servers may be located in various countries. Wherever data is stored or processed, we ensure the same high level of protection described in this privacy policy.

For international data transfers, we follow appropriate safeguards such as data processing agreements and Standard Contractual Clauses, which ensure your information is equally protected everywhere.

We may update this privacy policy in line with changes to applicable law, technology, or our services. In the event of changes:

• A new version will be published on this page, along with an updated "Last Updated" date.
• Registered users will be notified by email of any significant changes.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

You are advised to visit this page regularly to stay informed about policy changes.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support available

After receiving your complaint, we will respond as quickly as possible and make every effort to resolve your issue. Honest and open communication on all privacy matters is at the core of our values.

To learn the full terms of our services, please visit our Terms and Conditions and Responsible Gaming pages.